SayBay Support

Getting started

Choose a conversation from your SayBay Path or browse the conversation library. Pick a role, listen to the exchange, and start practice. Speak your lines after the countdown, then review your pronunciation feedback.

Allow microphone access when prompted and use an internet connection for pronunciation assessment. You can practise as a guest or sign in to save progress to an account.

Microphone permission and recording problems

If recording does not start, open your device’s Settings → Privacy & Security → Microphone and enable SayBay. If SayBay is not listed, return to the app and start recording to request permission.

Try again in a quiet place and speak clearly toward your microphone. If a headset is connected, check its microphone or disconnect it and try the device microphone. Close other apps using the microphone and reopen SayBay if the problem continues.

Pronunciation-feedback failures

Check your internet connection and follow any error or retry instructions shown in the app. If an assessment allowance has been reached, check the displayed allowance and reset time in SayBay.

If no speech was detected, record again in a quiet place and say the displayed line clearly. Automated pronunciation feedback can be incomplete or inaccurate. If failures continue, contact support with the error message and the steps that led to it; do not send your recording.

Signing in and account access

Use the same sign-in method and account you used previously. Check your connection and try signing in again. If you cannot access your Apple or Google account, use that provider’s account-recovery process.

A guest session is different from a registered account. Reinstalling the app does not recover a previous guest’s progress. Contact support before reinstalling if you need help with missing progress.

Managing or cancelling Premium

Open SayBay → Profile → Settings → Manage Subscription.

You can also manage or cancel your App Store subscription with Apple. Use the Apple Account that made the purchase.

Deleting the app or your SayBay account does not automatically cancel an App Store subscription. Cancel it separately through Apple if you no longer want it to renew.

Restoring purchases

Open SayBay → Profile → Settings → Manage Subscription → Restore Purchases.

Make sure the App Store is signed in to the Apple Account used for the purchase. Restoring purchases checks for eligible Premium access; it does not restore progress from a previous guest account. If Premium is still missing, include the message shown in your support request.

Deleting an account

Open SayBay → Profile → Settings → Delete Account. Read the confirmation carefully before continuing: account deletion permanently removes associated SayBay app data.

Deleting the app or account does not automatically cancel an App Store subscription. Manage your subscription separately using Apple’s subscription settings above. See our Privacy Policy for data-retention details.

Reporting bugs and requesting features

Contact support below to report a bug or suggest an improvement. For bugs, tell us what you expected and what happened instead. For feature requests, describe what you would like to do and how it would help your practice.

Privacy, terms, and subscriptions

• Privacy Policy
• Terms of Use
• Apple subscription management